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Procedures and FAQ

Savings | Possible loan payment deferrals

Apr 7, 2020 3:50:00 PM / by iA

At iA Financial Group, we are committed to our clients and would like to offer our support during any financial hardship due to the present situation relating to the COVID-19 pandemic. Therefore, we have developed a plan to help them temporarily ease their obligations with respect to loans contracted as part of their savings strategy.

Until May 31, 2020, clients can contact our customer service by phone at 1 844 4iA-INFO (1 844 442-4636) to request a 90-day loan payment deferral. This support is available to clients, including those who are self-employed, and who are experiencing financial hardship resulting directly from the COVID-19 pandemic due to any of the following:

  • Illness/quarantine;
  • Layoff or job loss;
  • Absence from work to care for child(ren) or a family member.

This exceptional offer is available to all holders of savings loans issued on or before March 15, 2020. For additional information, please refer to the FAQ. We will update it on a regular basis.

Invested for our clients!


Topics: Savings

Written by iA