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Procedures and FAQ

Paramedical service providers resume appointments for medical testing

Jun 9, 2020 3:31:50 PM / by iA

In light of the Covid-19 pandemic, iA Financial Group previously suspended authorizing paramedical providers from making appointments with clients.  However, as the public health guidelines continue to be relaxed, iA can now allow paramedical providers to make an appointment with clients.

Some particularities remain

  • The availability of service offered by paramedical providers might vary. Some may offer services at your client’s home, while others allow services at specified locations only. Effective immediately, iA provides you and your client the flexibility of choosing the paramedical company and method among the following:
  • Pending medical orders: The priority will be offered to clients with pending medical orders (since March). Every pending cases will automatically be taken over by the providers, without the intervention of the Financial Security Advisor.
  • New medical orders: For new cases, the process remains the same as before. 
Of course, some delays may be expected in handling your request. The providers will take over gradually. 

The providers’ websites are available if you wish to learn more on their services and how they have adapted to the pandemic.


Topics: Insurance

Written by iA